Purchasing process
HOW TO PLACE AN ORDER
In order to be able to correctly process orders, The user must provide the data requested for this purpose and must adhere to these Conditions of Use in the version published at the time of accessing the website..
The data of said users and "Clients" will be incorporated into a database owned by Franriverotrumpet.com and will be treated in accordance with the provisions of the Privacy Policy.
To order one or more products at www.franriverotrumpet.com, the user must follow the steps indicated in the purchase process, filling in the requested data, confirming the purchase of the products added to the Cart and making the payment of the order.
The user who purchases products on this website agrees to pay when confirming the purchase. A) Yes, the order will not be processed until the moment franriverotrumpet.com receives payment agreement.
Once the order is formalized, the user will receive by email an order confirmation detailing the products purchased and their prices, shipping costs, the form of payment, the shipping address and the other contractual data of the transaction.
Franriverotrumpet.com may refrain from processing orders that turn out to be incomplete or incorrect, those whose payment confirmation is not received within the period of 48 hours, and also in case the selected products are not available.
In such cases, Franriverotrumpet.com will inform the user by email that the order has not been processed correctly, adequately specifying the reasons for this, Y, in your case, will make the refund of the amount that has been anticipated for the products not available.
PRODUCTS AND PRICES
Franriverotrumpet.com reserves the right to decide, in every moment, the products offered through www.franriverotrumpet.com and you may at any time add or remove products from the online store.
The prices of the products for sale at www.franriverotrumpet.com always appear in euros and include the corresponding VAT. The relevant shipping costs will be added to these prices.. The shipping rates will be communicated to the User before formalizing the order., and must be expressly accepted by the latter when confirming the purchase.
Product prices may be subject to updates.
franriverotrumpet.com does not sell second-hand products, damaged products or products of low quality according to the corresponding standards offered in the market.
PAYMENT METHOD AND SECURITY IN SHOPPING
The user who purchases products on the website agrees to pay when confirming the purchase.
The ways to make the payment are as follows:
* PAYMENT BY CARD (stripe): It is the safest system for using credit cards on the Internet. This system not only guarantees that the card data will travel encrypted, directly from the buyer to the intermediary bank, but also, they will not be known at any time by the seller. Banking entities are always more reliable in protecting their customers' data. The system is equally transparent and agile for the buyer.
Therefore, through our link with the secure gateway: It is the most chosen way by our clients to pay. Our catwalk is 100% safe, We guarantee that any credit card operation at www.franriverotrumpet.com is totally secure and in a single click you will enter your own bank's page in order to verify your identity, after having entered all your card details. Security for you, comfort for us.
The data about your credit card are not registered in any database but go directly to the POS (Bank's Point of Sale Terminal). Credit card fraud is a crime, and we will initiate legal action against anyone who carries out a fraudulent transaction in our online store.
*PAYPAL
SHIPPING AND DELIVERY OF THE PRODUCTS
franriverotrumpet.com undertakes to deliver the products in perfect condition to the address indicated by the user in the order form. In order to optimize deliveries, We recommend that the user indicate an address where the order can be delivered within normal business hours.
franriverotrumpet.com will not be responsible for errors caused in delivery when the shipping address entered by the user in the order form does not conform to reality or has been omitted.
The maximum term set for deliveries is thirty (30) days, established by default in the Law. Nevertheless, Franriverotrumpet.com's usual delivery time is between 5 a 7 Work days, from the date of the order in national shipments and between 10 Y 15 labor in international shipments.
ORDER STATUS
Order in Process: When you receive an email with the status of In Process it means that your order is being processed and preparing to be shipped.
Order dispatched: The order has left our workshop and will be delivered in the previously agreed time.
Order delivered: When you receive an email or see in your history your order with the status of Delivered, it means that your order has reached its destination.
RATES
Shipping costs are:
Standard shipping (48-72 hours) 3€.
Express delivery (19-24 hours) 4,50€.
International Shipping € 10.00.
Valid prices except typographical error.
RETURNS
All products purchased at www.adriaticorecords.com may be returned and refunded (Art. 44 of the law 7/1996, from 15 January of the Retail Trade Regulation modified by the Law 47/2002, from 19 from December), provided that the user contacts info@adriaticorecords.com within a maximum period of 48 hours from the date of receipt of the order.
Requirements to proceed with the return:
1.- Always request prior authorization by email for the return of the product, explaining the reasons for it. Changes and / or returns will not be accepted without prior authorization from Adriatico Records..
2.- Products to be returned, must be in their original packaging (if i had it), with your label / s in perfect condition and, evidently, no use marks. franriverotrumpet.com reserves the right to refuse the exchange or return.
3.- You have a period of 48 hours from the date of delivery of the order to return it.
5.- In the event that the cause of the return was due to the poor condition of the item, Franriverotrumpet.com would refund the amount of the returned product.
6.- In the case of requesting a return for reasons beyond the responsibility of Franriverotrumpet.com ( do not like the article or any other reason other than Franriverotrumpet.com error) The transport costs incurred will be discounted from the total amount to be returned.
7.- If what you want is to cancel an order, you must do it by email or by phone. The order can only be canceled if it has not yet been shipped.
As soon as Franriverotrumpet.com verifies that all the above conditions are met, We will send you an e-mail informing you of the acceptance of the return.
From that date we have 30 working days for the refund of the amount of your purchase. Shipping costs will not be refunded in any case.